Country: Senegal
Closing date: 13 Nov 2016
Save the Children is the world's leading independent organisation for children. We work in 120 countries. We save children's lives; we fight for their rights; we help them fulfil their potential.
We work together, with our partners, to inspire breakthroughs in the way the world treats children and to achieve immediate and lasting change in their lives.
We have over two million supporters worldwide and raised 1.9 billion dollars last year to reach more children than ever before, through programmes in health, nutrition, education, protection and child rights, also in times of humanitarian crises.
Following a major transition, our international programmes are now delivered through a merged operation with c15,000 staff, managed through seven regional hubs and reporting to a relatively small, central office. We're changing to become more efficient, more aligned, a better partner, a stronger advocate, a magnet for world-class people and relevant for the 21st century.
Contract length: 01 year
The role
As part of their long term strategy, Save the Children is building a global team of technology specialists to service their global IT needs. This role is part of the global Application Services team focused on delivering a global applications service to all Save the Children countries.
The Application Services Analyst will work closely with country, regional and centre based teams to provide resolution to support tickets raised through the service desk system.
The Application Services Analyst will work closely with country, regional and centre based teams to provide reporting and analytical information on the organisations Enterprise applications to assist in the running of an efficient and effective global function.
The Application Services Analyst will work with the Technical Architect, Suppliers and other System Administrators in other locations to provide a reliable, scalable and performant systems to all SCI countries and those members that participate in the shared service.
In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.
Qualifications and experience
Essential
- Proven experience of providing technical application support to corporate applications
- A desire to work on an enterprise level systems based on the Microsoft stack (Windows Server, .NET, SQL Server, IIS)
- MS SharePoint Support Skills
- Ability to explain complex technical and non-technical information in a succinct and compelling manner to all levels of seniority
- Experience of solving complex business and technical issues through trouble shooting and analysis, defining a clear way forward and ensuring buy in
- Strong Excel skills
- Strong interpersonal and communication skills
- Commitment to Save the Children values
Desirable
- Fluent in French Language
- An understanding of Collaboration, Finance, Funding, Warehousing and HR processes and procedures from a global organisation
- Proven technical skills in a mainstream programming language, or database system (cross training will be provided if required)
- Experience in implementing and managing applications in a complex global organisation
- T-SQL language skills
- Scripting skills
- MS SharePoint Administration, Customisation, Workflows and Web parts.
- Experience of Implementing and maintaining Application Monitoring Tools
- Application testing and planning skills
- Track record of administering & supporting applications in a complex global organisation
- Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures
- Experience of exposure to the non-for-profit sector and/or developing countries
We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse.
To see a full a job description, please visit our website at www.savethechildren.net/jobs
Please apply in English or French using your CV and covering letter as a single document, including your salary expectations for this role.
How to apply:
Application Email: Please apply with a covering letter and up-to-date CV to: 'Fsy.51098.3830@savethechildrenint.aplitrak.com'